eddy terms

General terms and conditions

EDDYCAM Terms and Conditions

I. General part

1. scope

These General Terms and Conditions apply exclusively to all e-commerce transactions with our customers from our EDDYCAM store.

2. participant

As a provider, we conclude e-commerce contracts only with natural persons of unlimited legal capacity who have reached the age of 18. If the offer of a participant who does not belong to this group of persons was accepted by us inadvertently, we are entitled to withdraw from the contract with the customer until complete fulfillment of the contract by both parties, unless the contract is already void or ineffective for other reasons.

3. conclusion of contract

The contract is only concluded when we accept the customer order or the customer order. The customer waives a declaration of acceptance. We accept the contract offer by sending a confirmation by e-mail or at the latest by sending the ordered goods. When ordering several goods, there are separate and independent offers for the conclusion of several purchase contracts for each ordered good. If we determine that individual goods are exceptionally no longer available, we accept the contract offers only with regard to the available or deliverable goods. In the event of non-acceptance of offers, we will notify the customer immediately by e-mail to the e-mail address provided.

4. price

All prices in our EDDYCAM store include the legal value added tax. The customer pays the specified amount in EURO. The prices stated in the WebShop apply only to orders placed there (e-commerce prices) at the time of the order. In addition, there are the respective shipping costs.

5. data protection

We guarantee that the customer data accruing on the occasion of orders will only be collected, processed, stored and used in connection with the processing of the order. We only share our customer data with affiliated companies for order processing and also share this privacy policy with these companies. If the customer does not wish data to be used for the aforementioned purposes, he is entitled to object to this use at any time in writing or by e-mail.

6. contact person / availability

We can be reached at any time in writing for all customer concerns at the address given in the EDDYCAM store.

7. choice of law

The legal relationship between us and our customers shall be governed exclusively by German law.

8. miscellaneous

The customer shall have no right of set-off or retention unless the claim is undisputed or has been finally adjudicated. The place of performance for payments is our registered office. If individual provisions of this contract are not legally effective in whole or in part or lose their legal effectiveness at a later date, this shall not affect the effectiveness of the rest of the contract. The same shall apply if the contract contains a loophole not foreseeable by the parties.

9. liability

We are not liable for damages caused by us, our representatives or vicarious agents through simple negligence. This limitation of liability shall not apply to damages resulting from injury to life, body or health, from the breach of essential contractual obligations or the absence of warranted characteristics. Liability under the Product Liability Act remains unaffected.

10. information on online dispute resolution

The EU Commission has made available an internet platform for the online settlement of disputes (so-called “ODR platform”). The ODR platform is intended to serve as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. The OS platform can be accessed at the following link: https://ec.europa.eu/consumers/odr

II. Special conditions for the purchase of goods

1. subject matter of the contract

The Customer orders goods offered online in the EDDYCAM store. When ordering goods, we accept this offer to purchase if the goods are available and can be delivered. We will inform you by e-mail about the acceptance of the contract and send the ordered goods to the customer (mail order purchase). In addition to the conditions of the general part, these special conditions apply to the purchase of goods:

2. right of withdrawal of the consumer

You have the right to cancel this contract within fourteen days without giving any reason. The period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (EDDYCAM eK, Widerrufsrecht, Winkeler Str. 54, 65366 Geisenheim, Tel.: +49 (0) 67 22/9 44 33 31, Fax: +49 (0) 67 22/9 44 33 39, E-Mail: info@eddycam.com) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Winkeler Str. 54
65366 Geisenheim

Consequences If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

End of the revocation

3. delivery

The goods are delivered by sending them to the shipping costs specified in our offer and to addresses in Germany and other countries.

4. payment

Payment is made in advance. If we can offer you other payment methods, you will find a note in the section “Payment” or in the shopping cart when selecting the payment methods.

5. delay

In the event of default, we shall charge the statutory default interest and reminder costs in the amount of Euro 3.00 per reminder.

6. retention of title

We retain title to all goods delivered by us to a customer until final and full payment for such goods has been received.

7. warranty

The warranty for defects is 2 years from the date of invoice.

8. restriction for used items

Any liability claims for damages (clause I.9) shall become time-barred within the statutory period.

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